If paying by Klarna or Afterpay, Klarna or Afterpay will send you a payment confirmation to the email address that you have used for your order. If you have received an order confirmation email from us, your order was placed successfully! You can also log into your account to view your order history and search for your most recent order. How do I know if my CASETiFY order was placed successfully? To amend or cancel your order, please email us at within 12 hours. If the new product(s) has a lower value or if you wish to cancel your order, the paid amount can only be returned as store credits to your CASETiFY account. Please note that the additional amount fulfilled by payment request is excluded from membership contribution for CASETiFY Club Program. If the preferred product(s) has a higher value than the original one(s), price difference needs to be paid out. Kindly note that for Thailand Online Banking orders, only refund as store credits is allowed. I've paid with Thailand Online Banking, can I make changes to my order?
To cancel your order, please email us within 12 hours. However, you may be able to cancel your order and place a new one instead. Only changing the receipient's name, shipping and billing information is allowed. Kindly note that for Cash on Delivery orders, we can't make any changes on product details after placed. I've paid with Cash on Delivery, can I make changes to my order?
Kindly note that for Klarna orders, no order modifications is allowed (including product details, receipient's name, shipping and billing information) after placed. I've paid with Klarna, can I make changes to my order?
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If price difference is incurred for higher value product(s) or upgrade in shipping method is required after order placed, you will need to settle the payment request sent by Customer Service team at one go without separate instalments. Otherwise, if it is the device type, case type, or color that you would like to adjust, please also let us know the details in email. Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design. Simply email us within 12 hours (not applicable to Klarna or Cash on Delivery order). How can I make changes to my CASETiFY order?
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